R.001 / TechnologyCOMMS
§ Tech.00
Chatwoot — Unified omnichannel routing
Consolidate WhatsApp, Instagram, secure email, and live website chat into a singular pane of glass. Process millions of messages without triggering arbitrary paywalls or per-agent licensing fees.
98%
reduction in SaaS overhead vs Intercom
£0
per-seat agent licensing fees
Native
WhatsApp integration without paywalls
§ Tech.01Replaces
What it replaces
| SaaS | Monthly cost | Limitation |
|---|---|---|
| Intercom (Advanced) | £79/user/mo | Exponentially penalises growing support teams |
| Zendesk | £45–£90/user/mo | Fragmented add-ons, rigid data ownership |
| HubSpot Service | £75+/user/mo | Forces ecosystem lock-in |
Scaling a 5-agent team on Intercom costs nearly £5,000 annually. On Chatwoot, you can scale to 180+ agents for the flat cost of your bare-metal server.
§ Tech.02Pipeline
How STACKD uses it
- Aggregates multi-channel inquiries (WhatsApp, IG, Web, Email) into a single PostgreSQL database
- Unrestricted webhook ecosystem allows n8n to connect AI routing protocols seamlessly
- Maintains absolute data privacy by hosting highly sensitive customer communications on your private infrastructure
§ Tech.03Business case
Business outcomes
Enterprise Support
FairDee integrated Chatwoot across 180+ support agents.
Processed 10 million messages with zero scaling fees.
Hospitality
Unified concierge inbox handling guest requests via WhatsApp and Email in real-time.
No high-value request ever dropped or duplicated.
E-Commerce
Post-purchase support managing tracking queries and returns directly tied to CRM order data.
Drastically reduced ticket resolution times.